Many builders talk about cowboy customers, and these are essentially individuals who delay or withhold payment without good reason or make completely unreasonable demands. It’s a growing problem in the UK and it has even been reporting on in the media very recently, so with that in mind, what can be done about cowboy customers? Well, there are so many horror stories out there, and it’s difficult for builders to receive payment up front without any work being complete, which is fair in some cases, but you do need to create a contract and a regular payment plan to keep things moving forwards. As much as it is true that customers demand a high level of service from their builder, homeowners also need to keep their end of the bargain by paying on time. It’s a problem, but one that can be easily fixed with a contract drawn up by a lawyer.